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Michael Sheleman

(408) 607-2116 - sheleman.m@gmail.com - https://www.linkedin.com/in/sheleman/

Summary​

Accomplished Technical Writer with six years of experience producing clear, concise, and user-centric documentation for SaaS platforms. Adept at creating API documentation, conceptual guides, and procedural manuals while ensuring compliance with modern accessibility standards. Proven ability to streamline documentation processes and collaborate effectively with cross-functional teams.

Experience​

Senior Technical Writer​

AidenAI | Remote | Dec 2024 - Present​
  • Managed documentation across four developer teams, enhancing content consistency and quality.
  • Conducted editorial reviews for a team of three technical writers, fostering continuous improvement in writing standards.
  • Oversaw Agile documentation workflows to boost efficiency and deliver timely updates.

Senior Technical Writer​

Unqork | Remote | Feb 2024 - Dec 2025​
  • Led the creation and maintenance of 36+ new feature articles each year, ensuring comprehensive API and user documentation.
  • Coordinated documentation efforts for four developer teams, streamlining processes and ensuring high standards of accuracy.
  • Optimized the bi-monthly release notes process using Agile methodologies.
  • Implemented WCAG-compliant content to improve accessibility across documentation.

Technical Writer​

Unqork | Remote | Nov 2021 - Feb 2024​
  • Authored and published external documentation for 26+ features annually, providing detailed guidance for diverse user groups.
  • Integrated analytics tools that boosted content views by 200% within one year.
  • Developed scalable documentation templates, reducing update times by 30%.

Freelance Technical Writer​

Self-Employed | Remote | Oct 2020 - Nov 2021​
  • Developed and maintained a high-traffic game wiki with over 7,000 daily views, establishing a reliable resource for the community.
  • Compiled and translated weekly developer release notes, enhancing global content accessibility.
  • Crafted engaging blogs and marketing content that increased brand visibility and customer engagement for clients in gaming and tech.

Education​

  • Certified Professional Technical Communicator (CPTC™) Foundation | 2021
  • Professional Scrum Master™ I (PSM I) | 2018
  • Bachelor’s Degree, San Francisco State University | 2014

Skills​

  • Documentation Lifecycle Management: End-to-end process from research to publication
  • Project Management Tools: JIRA, Confluence, Asana, Trello
  • Design & Editing Tools: Photoshop, Paintshop, Snagit, Madcap Flare, Zendesk,
  • Markup Languages: DITA, XML, HTML, CSS, Markdown
  • Version Control: GIT, Proprietary systems
  • Stakeholder Communication & Time Management