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Michael Sheleman

(408) 607-2116 - sheleman.m@gmail.com - https://www.linkedin.com/in/sheleman/

Summary​

Technical Writer with 6+ years of experience documenting SaaS platforms, developer tools, and REST APIs. Skilled in managing docs across multiple engineering teams, building scalable templates, implementing WCAG accessibility standards, and leveraging analytics to measure and grow content reach.

Experience​

Senior Technical Writer​

AidenAI | Remote | Dec 2024 - Present​
  • Author and maintain user guides, API documentation, and release notes for 30+ software features annually.
  • Direct documentation strategy across 4 engineering teams to keep content accurate and up to date.
  • Onboard, train, and provide editorial review for a team of 5 technical writers.
  • Own the technical writing backlog, leading sprint planning, task prioritization, and retrospectives.

Senior Technical Writer​

Unqork | Remote | Feb 2024 - Dec 2025​
  • Led documentation efforts for 4 developer teams, standardizing documentation structures across complex enterprise features.
  • Implemented WCAG accessibility guidelines across all technical content to meet enterprise compliance standards.

Technical Writer​

Unqork | Remote | Nov 2021 - Feb 2024​
  • Authored comprehensive documentation for 26+ features per year across diverse product modules.
  • Integrated web analytics into doc platforms, identifying top search terms and driving a 200% increase in page views within 12 months.
  • Designed reusable documentation templates, cutting team content update times by 30%.

Freelance Technical Writer​

Self-Employed | Remote | Oct 2020 - Nov 2021​
  • Built and maintained a gaming wiki scaling to over 7,000 daily active views.
  • Translated weekly developer release notes into accessible documentation for international user bases.
  • Wrote technical articles and blog posts to drive customer engagement for tech and gaming clients.

Education & Certifications​

  • Certified Professional Technical Communicator (CPTC™) Foundation | 2021
  • Professional Scrum Master™ I (PSM I) | 2018
  • Bachelor’s Degree in Criminal Justice | San Francisco State University, 2014

Skills​

  • Documentation: API Documentation, Release Notes, User Manuals, Information Architecture, WCAG Accessibility
  • Tools & Platforms: Docusaurus, Zendesk, MadCap Flare, Doc360, Confluence, Jira, Snagit, VS Code
  • Languages & Frameworks: Markdown, HTML, CSS, XML, DITA, Python (Basic), JavaScript (Basic)
  • Workflow & AI: Git Version Control, Agile/Scrum, Machine Learning Concepts