Michael Sheleman

Accomplished Technical Writer with six years of experience crafting clear, concise, and user-centric documentation. Proficient in creating API documentation, conceptual and procedural guides, and ensuring accessibility standards meet modern-day protocols.

Experience

Senior Technical Writer, Unqork | Remote

• Led the documentation process for 36+ new feature articles annually, ensuring clarity and usability for developers and end-users.
• Managed the end-to-end document lifecycle for four developer teams.
• Streamlined bi-monthly release notes creation as part of an Agile workflow.
• Proactively researched and implemented accessible technical content meeting WCAG standards.

Technical Writer, Unqork | Remote

• Authored and published external-facing documentation for 26+ new features annually.
• Implemented documentation analytics tools, driving a 200% increase in content views within a year.
• Designed scalable documentation templates, reducing production time for future updates by 30%.

Freelance Technical Writer, Self-Employed | Remote

• Built and maintained a game wiki with 7,000+ daily views, establishing a trusted resource for the community.
• Translated and compiled weekly developer release notes, improving content accessibility for global audiences.
• Created engaging blogs and marketing content for clients, boosting brand visibility and customer engagement.
• Delivered polished, on-brand content for diverse clients in gaming and tech industries.

Customer Success and Documentation, Eventhub | Remote

• Developed and maintained Zendesk macros, triggers, and automations, reducing ticket response times by 40%.
• Authored and managed a comprehensive knowledge base, improving customer self-service success rates.

Self-Driving Test Operations Specialist, Uber ATG | San Francisco

• Conducted 2,000+ hours of autonomous vehicle test missions, producing detailed reports to inform development strategies.
• Co-authored GIS documentation for data collection over 1,290 miles of San Francisco, enabling precise mapping for self-driving technologies.
• Designed and implemented online training modules for onboarding new operators, standardizing the use of proprietary software.
• Identified and resolved software testing issues during operations, improving test efficiency by 20%.

Education

• Certified Professional Technical Communicator (CPTC™) Foundation | 2021
• Professional Scrum Master™ I (PSM I) | 2018
• San Francisco State University | 2014 | Bachelors

Skills

• Document Lifecycle Management: Research, Write, Review, Publish, Repeat
• Project Management Software: JIRA, Asana, Trello
• Image Editing Tools: Photoshop, Paintshop, Snagit
• Documentation and Code: DITA, XML, HTML, CSS, Markdown
• Editors: Madcap Flare, Zendesk, Microsoft Suite, Google Suite
• Documentation Types: API, Release Notes, User Interface, Procedural, Reference, Conceptual
• Versioning Systems: GIT, Proprietary
• Communications Time Management: Stakeholders, SMEs, Editors